CTS 155 - Tech Support Functions

Class Hours: 2 Lab Hours: 2 Clinic/WkExp Hours: 0 Credit Hours: 3

Prerequisite: None
Corequisite: None
Local Prerequisite: CTS 120
Local Corequisite: None

Additional Fees: $7.50 Lab

This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Emphasis is placed on technical support management techniques and support technologies. Upon completion, students should be able to determine the best technologies to support and solve actual technical support problems.