Information Technology: Technical Support, AAS (A25590T)

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Support and Services is a concentration under the Information technology curriculum title. Careers in Support and Services involve implementing computer systems and software, providing technical assistance, and managing information systems. Occupations and career specialties include database development and administration, database management, technical support for call centers or products, technical documentation, and information systems management.

The Information Technology (IT) curriculum prepares graduates for employment in the technology sector as designers, testers, support technicians, system administrators, developers, or programmers who use computer software and\or hardware to design, process, implement and manage information systems in specialties such as database services, security, business intelligence, healthcare informatics and others depending on the technical path selected within this curriculum.

Course work includes development of a student’s ability to create, store, communicate, exchange and use information to solve technical issues related to information support and services, interactive media, network systems, programming and software development, information security and other emerging technologies based on the selected area of study.

Graduates should qualify for employment in entry-level positions with businesses, educational systems, and governmental agencies which rely on computer systems to design and manage information. The program will incorporate the competencies of industry-recognized certification exams.

Fall I

CIS 110 - Introduction to Computers Credit Hours: 3 ^♦
CTI 110 - Web, Pgm, & Db Foundation Credit Hours: 3
CTI 120 - Network & Sec Foundation Credit Hours: 3 ^♦
CTS 115 - Info Sys Business Concepts Credit Hours: 3
College Success (1 Credit): ACA 111 or ACA 122
Math (3 Credits): MAT 121 , MAT 143 , or MAT 171
Total Recommended Credits: 16

Spring I

CTS 120 - Hardware/Software Support Credit Hours: 3 ^♦
CTS 240 - Project Management Credit Hours: 3
CTS 288 - Professional Practices in IT Credit Hours: 3
ENG 111 - Writing and Inquiry Credit Hours: 3
NET 125 - Introduction to Networks Credit Hours: 3 ^♦
Total Recommended Credits: 15

Summer I

Communication (3 Credits): COM 231 * or ENG 112
Humanities/Fine Arts (3 Credits): ART 111 , MUS 110 , or PHI 240
Total Recommended Credits: 6

Fall II

CTI 140 - Virtualization Concepts Credit Hours: 3
CTS 155 - Tech Support Functions Credit Hours: 3
CTS 220 - Adv Hard/Software Support Credit Hours: 3
NET 126 - Switching and Routing Credit Hours: 3
NOS 230 - Windows Administration I Credit Hours: 3
Co-op Requirement (1 Credit): SEC 180 ⁺ or WBL 111
Total Recommended Credits: 16

Spring II

CTI 289 - CTI Capstone Project Credit Hours: 3
CTS 130 - Spreadsheet Credit Hours: 3
NOS 120 - Linux/UNIX Single User Credit Hours: 3
SEC 110 - Security Concepts Credit Hours: 3
Co-op Requirement (1 Credit): SEC 180 ⁺or WBL 121
Social/Behavioral Sciences (3 Credits): ECO 251 , POL 120 , PSY 150 *, or SOC 210
Total Recommended Credits: 16

Total Credits for AAS Degree: 69

Note:

Students enrolled full-time and making satisfactory progress should complete this program in five semesters. Additional time may be needed to achieve minimum requirements in English, math or science.

Contact the program coordinator or department chair for specific requirements.

* Recommended course

♦ Key courses for first-year students.

+SEC 180 can be taken in place of WBL 111 and WBL 121 in Summer I.