Medical Office Administration: Patient Services Representative, AAS (A25310R)

Patient Services Representative is a concentration under the Medical Office Administration curriculum title. Patient service representatives work in healthcare facilities and serve as the first point of contact for patients entering the facility. They enter and verify confidential personal health information and financial information into computerized systems with a high rate of accuracy. They are also responsible for answering telephones, registering patients, scheduling appointments, collecting payments, and providing excellent customer service. Patient service representatives are also known as patient advocates, patient access specialists, and service coordinators. This requires a knowledge of computers, medical terminology, and electronic health records. This also requires excellent communication and customer service skills.

The Medical Office Administration curriculum prepares individuals for employment as medical administrative personnel in the areas of medical office, medical billing and coding, dental office, patient services, and medical documents.

Course work includes medical terminology, computer applications, medical office management, medical coding, medical insurance and billing, medical legal and ethical issues, oral and written communication, and other topics depending on the subject area selected within this curriculum.

Graduates should qualify for employment opportunities in a variety of medical office positions in medical and dental offices, hospitals, insurance companies, laboratories, medical supply companies, and other healthcare related organizations. Upon graduation, students may be eligible to sit for industry recognized certification exams.